Return & Refund
Last Updated: June 29, 2026
At HooH, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms outlined in this Return & Refund Policy. By placing an order with HooH, you agree to the conditions described below.
Return Eligibility
Customers may request a return within 7 days of receiving their order. To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition with all original tags, labels, packaging, accessories, and proof of purchase included.
Products that show signs of use, damage caused by the customer, alterations, or missing original packaging may not qualify for a return or refund.
Non-Returnable Items
For hygiene, safety, and quality assurance reasons, certain products may not be eligible for return. Items marked as final sale, clearance items, gift cards, personalized or customized products, and products that have been used, washed, or damaged after delivery are generally not eligible for return unless they arrive defective or incorrect.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact our customer support team within 7 days of delivery. We may request photographs of the product and packaging to help us evaluate the issue. Once verified, we will work to provide an appropriate resolution, which may include a replacement, exchange, or refund.
Return Process
To initiate a return, please contact our customer support team with your order number and details about the item you wish to return. Once your request has been reviewed and approved, you will receive instructions on how to return the product.
Returns sent without prior authorization may not be accepted.
Inspection of Returned Items
After we receive your returned item, it will be inspected to verify that it meets the eligibility requirements outlined in this policy. Approval of a return or refund is subject to the condition of the returned product.
Refund Process
Once your return has been inspected and approved, your refund will be processed using the original payment method whenever possible. Depending on your payment provider or financial institution, it may take several business days before the refunded amount appears in your account.
If your return does not meet the eligibility requirements, the refund request may be declined.
Exchanges
If you would like to exchange an item for a different size, color, or replacement, please contact our customer support team within 7 days of receiving your order. Exchanges are subject to product availability.
Late or Missing Refunds
If you have not received your refund after it has been approved, we recommend first checking your bank account or payment provider. Processing times may vary depending on your financial institution. If you still have not received your refund after a reasonable period, please contact our customer support team for further assistance.
Cancellation of Orders
Orders may only be canceled before they have been processed or shipped. Once an order has entered the shipping process, it can no longer be canceled and must instead follow the return procedure outlined in this policy.
Policy Changes
HooH reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on this page. Continued use of our website following any updates constitutes acceptance of the revised policy.
Contact Us
If you have any questions regarding returns, refunds, exchanges, or this policy, please contact our customer support team using the contact information available on our website. We will be happy to assist you as quickly as possible.